Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your coffee bean grinder, we’re here to help. Please read our refund policy below for details on how we handle refunds.

Eligibility for Refunds

  1. Return Window:
    • You may request a refund within 30 days from the date of delivery.
    • Items must be unused, in their original packaging, and in resellable condition.
  2. Non-Refundable Items:
    • Products marked as “Final Sale” or “Non-Refundable” at the time of purchase.
    • Items that have been used or damaged after delivery (except for testing purposes).
    • Customized or personalized items are not eligible for a refund.
  3. How to Request a Refund:
    • To begin the refund process, please contact us at contact@urbanupmarket.com with your order number and reason for requesting a refund.
    • Once your refund request is approved, we will send you a return authorization and instructions on how to return the product.
    • The customer is responsible for return shipping unless the refund is due to a defective product or an error on our part.

Refund Process

  1. Returned Items:
    • After we receive the returned product, we will inspect it to ensure it meets the eligibility criteria (unused, original packaging, etc.).
    • Once the item passes inspection, we will issue a refund to your original payment method (via PayPal).
  2. Refund Timeline:
    • Please allow 7-10 business days for the refund to appear in your PayPal account after we process it.
    • Refunds will be for the purchase price of the product only. Shipping charges are non-refundable.
  3. Refund Notification:
    • You will receive a confirmation email once your refund is processed. If there are any issues, we will notify you and work with you to resolve the matter.

Damaged or Defective Items

If you receive an item that is damaged or defective, we will provide a full refund or a replacement at no extra cost to you. Please follow these steps:

  1. Contact Us immediately at contact@urbanupmarket.shop with the following information:
    • Order number
    • Photos of the damaged or defective item
  2. Once we verify the issue, we will guide you through the return process and issue your refund, including return shipping costs.

Canceling an Order

If you wish to cancel your order, please contact us immediately at contact@urbanupmarket.shop. We process orders quickly, so if the order has already been shipped, we will direct you to follow the return process to receive your refund.

Important Notes

PayPal Disputes: If you’re unable to resolve a refund issue directly with us, you can escalate the matter through PayPal’s dispute resolution process.

Restocking Fees: In some cases, a restocking fee may apply to returned items. This will be clearly communicated during the return process.

Shipping Charges: Shipping costs are non-refundable, except in cases where the return is due to a mistake on our part (e.g., damaged items, incorrect products).

Contact Us About Refunds

Have questions or feedback? Get in touch with us:

Email: contact@urbanupmarket.shop

Phone: +1 (209) 971-9365

Address: 5256 Washington Blvd, Los Angeles, CA 90016, United States