At Urban Up Market, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you visit and make purchases on our website.

By using our website, you agree to the practices described in this Privacy Policy. Please read it carefully.

1. Information We Collect

We collect information from you when you visit our website, place an order, or engage with our customer service team. The types of information we collect include:

  • Personal Information: When you make a purchase or create an account, we collect personal details such as your name, email address, phone number, shipping address, and payment information (processed securely through PayPal).
  • Non-Personal Information: We may collect non-personal information such as your browser type, IP address, device type, and browsing behavior on our website. This helps us improve our website’s functionality and provide a better customer experience.
  • Cookies and Tracking Technologies: Our website uses cookies and other tracking technologies to enhance your browsing experience. These technologies help us remember your preferences and improve the performance of our website. You can control cookie settings through your browser, but disabling cookies may affect your experience on our website.

2. How We Use Your Information

We use the information we collect from you in the following ways:

  • To Process Orders: We use your personal information to process and fulfill your orders, including shipping and payment processing.
  • To Improve Customer Experience: We may use your non-personal information to analyze how you interact with our website, allowing us to enhance our offerings and provide a more tailored experience.
  • To Communicate with You: We may send you order updates, promotional emails, newsletters, or other information relevant to your purchases. You can opt-out of marketing emails at any time by clicking the unsubscribe link in the email.
  • For Customer Support: If you contact us for support or assistance, we will use your personal details to respond to your inquiries and resolve any issues.

3. Sharing Your Information

We value your privacy and do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties in the following instances:

  • Service Providers: We may share your information with third-party service providers (such as PayPal) to process payments, fulfill orders, and handle shipping. These providers are required to protect your information and are only allowed to use it for the specific services they perform on our behalf.
  • Legal Compliance: We may disclose your information if required by law or in response to valid legal requests by authorities, such as a court order.

4. Data Security

We take data security seriously and have implemented appropriate measures to safeguard your personal information. We use industry-standard encryption technologies to protect your payment and personal details during transmission.

However, no data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information. You are responsible for ensuring the confidentiality of your account credentials and for notifying us if you suspect any unauthorized access.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Update: You can request access to the personal information we hold about you and request corrections or updates.
  • Opt-Out: You can opt-out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly.
  • Delete Your Data: In certain cases, you may request the deletion of your personal data. We will comply with your request unless we are legally required to retain the information.

6. Children’s Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected information from a child under the age of 13, we will take steps to delete such information immediately.

7. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. If we make significant changes, we will post an updated version on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us About Privacy Concerns

Have questions or feedback? Get in touch with us:

  • Email: contact@urbanupmarket.shop
  • Phone: +1 (209) 971-9365
  • Address: 5256 Washington Blvd, Los Angeles, CA 90016, United States